Shipping Policy
What You Need to Know
DELIVERY & RETURNS
Orders are dispatched Monday–Friday (excluding New Zealand public holidays). Orders can be tracked via the courier ticket number.
Our Return Policy
The Fine Print
We are unable to accept returns or issue refunds if you simply changed your mind or the item isn’t what you expected to be.
WARNING: Any Home Hairdressing, Bleaching or Colouring products are purchased at your own discretion and risk. We recommend that you follow the manufacturer’s instructions for the products. We take no responsibility for the results of any home hairdressing, bleaching or colouring products that you use on your hair or anyone else’s. We are unable to facilitate a return or exchange for this item unless it is deemed faulty.
Warranty Information
Important Information
Any Home Hairdressing, Bleaching or Colouring products are purchased at your own discretion and risk. We recommend that you follow the manufacturer’s instructions for the products. We take no responsibility for the results of any home hairdressing, bleaching or colouring products. When you color your hair with Legacy Professional Hair Color, it’s very important that you perform a strand test first. The strand test helps you to determine the final color result so there are no surprises when you dye your full head of hair. It also allows you to test for any allergic reaction you may have to the ingredients in the dye.
Privacy Policy
Trust Us with Your Information
Personal Information
We may collect personal information about you, directly from you, when you use this website or deal with us over the telephone or by letter or e-mail. You may voluntarily provide us with your personal information to enable us to provide you with information or services, respond to your enquiries, or carry out a transaction that you have requested. Personal information collected by us may include your name, title, company name, email address, telephone number, postal or physical address, or other personal information relating to orders.
There are various situations in which we may request you to provide personal information to us, including as described in our Terms and Conditions and when you:
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Complete forms on this website (including applications, search forms, competition entry forms, registration forms, and order forms)
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create, modify, or use any accounts or registered user facilities available through this website
Except for information collected automatically, we will not attempt to collect personal information about you without your knowledge. You may decide not to provide your personal information to us. However, if you do not provide your personal information (or if you provide incorrect personal information), we might not be able to provide you with access to services or complete orders.
Where we collect personal information about you from a third party source, we will take reasonable steps to make you aware of such collection and to make you aware of the purposes for which we are collecting your personal information from that third party source.
Automated Collection
When you visit this website, we may use automated tools and methods (such as cookies, sessions and website statistics software) to collect certain information about your visit, including:
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the internet protocol address and host name used by your computer to connect to this website
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the operating system and the browser your computer uses
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the search engine or inbound hyperlink you used to reach this website
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the date, time and duration of your visit
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the pages viewed by you